Awesome service technician. He really knew his stuff. Fixed the generator very quickly, answered all my questions (I'm a mechanical engineer so I had a lot of questions), and took the time to educate me about the proper maintenance for the 12KwRES. I only wish I received the same level of competence in all other areas where I require technical assistance.
I called to have my Vermont house generator repaired and subsequently received a bill that included travel (mileage) plus their regular hourly rate for that travel time - all without informing me about of that practice when I called. If I were made aware of that practice, I would not have hired this company. In fact, after this company originally installed the electric panel for the generator at least 10 years ago, they neglected to add a surge protector (from lightning strikes) which eventually caused the panel to fry. They came to replace the panel and it happened again shortly after. Finally a surge protector was installed. I should have known better to call them again. Now I will remember - especially after calling to complain and appeal my bill where I received a curt and business-like reply of NO.
Nothing but great thinks to say and I have no affiliation with them, except being a customer
I also believe that the 1 star rating is neither fair, nor appropriate. But, everybody has an opinion....
Really crappy service, very rude office personnel. The technician was very inexperienced and could not fix the problem, on top of that they charged me for the whole time he was there and never fixed the generator. I had to call Reliant Electric works, they fix the problem very quickly. should've went with them first, my advice do not do business with Brookfield
I only gave 4 out of 5 stars because I do not think it is appropriate for me to be charged travel time from the previous customer's geographical location. In my case it was an "additional" charge of $115. It is not within my control where the previous customer is located, and I am left wondering why I should have to pay for that. Understand that is not in the control of the technician, rather it is a main office policy.
Amazing customer service! Kylee, sweet and friendly as hell. They service all our generators for years! I have to believe the one star is a competing company or disgruntled employee! Because these guys are the people you want if you want it done right.....PERIOD!
Hmm...
Trust me, they are well trained
Brookfield Service is a US Electronics Store based in Northfield, Vermont. Brookfield Service is located at 829 VT-12, Northfield, VT 05663, USA.
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